1. Questions about the shop
1.1 What is the general information of your shop?
1.2 What is the delivery time of my order?
Once you have placed your order, I will send it to you within 3-5 working days. These are the estimated shipping times, though I cannot guarantee that your order will be delivered within these times:
- The Netherlands: 1-3 business days
- Europe: 2-7 business days
- North America: 2-3 weeks
- Canada: 2-3 weeks
- Australia, New Zealand and Oceania: 2-3 weeks
- Asia Pacific: 3-5 weeks
1.3 What are the shipping costs?
Shipping costs for The Netherlands are € 2,50. For all other countries the shipping costs are € 3,50.
1.4 My order arrived damaged, what to do?
I’m so sorry to hear that! Please send me a message through the contact form or send me an email via firstname.lastname@example.org.
1.5 Is it possible to return my order?
It is possible to return your order within 14 days once you have received it. If you wish to return your order, please contact me by sending an email to email@example.com with your order number. The shipping costs for sending the order back to me are for the buyer. Once I have received your return, I will send you a refund within 14 days.
1.6 Can I cancel my order?
Once your order has been placed you cannot cancel it.
1.7 What method of postage do you use to send out orders?
Because I want to make the shipping costs as low as possible, I use stamps to send out your order.
1.8 Which methods of payments do you offer?
The methods of payments that can be used are:
1.9 Do you ship to my country?
I ship worldwide, so yes: everyone can order in my webshop!
1.10 I can’t find my question
If you have a question about my shop or your order, you can always send me a message via firstname.lastname@example.org. I always try to answer within 1-2 business days.
2. Questions about Booksandteacups
2.1 When did you start with you blog and Bookstagram?
I started my Bookstagram in May 2016, but I’ve been an active Instagrammer since way before then (I believe that I made my account somewhere in 2018 – I don’t know the exact date). I only started a blog in October 2017, because I really wanted to start my own bookish blog but never really had the time to do so. I finally had the time to do some research about blogging at the end of 2017 and have had an active blog since then!
2.2 What is the explanation behind your username ‘booksandteacups’?
I originally started photographing on Instagram back in 2013, and back then a lot of names where still available. I was just brainstorming about what I liked to do in my free time – which, of course, is reading – and what I loved to eat or drink (and my favourite drink at that moment was tea). Thus the name ‘booksandteacups’ was born, and I’ve used it ever since.
2.3 What camera do you use to take your photos and how do you edit them?
It really depends on the kind of picture I want to take. For pictures taken from above, I normally use my iPhone 7, and for other kinds of pictures I use my DSLR camera, which is a Canon EOS 600D with a 50mm f/1.8 lens. I only edit my photos with the Instagram app itself, so I don’t really use any specific filter or something like that. The only thing I do is increase the brightness of my photos with the Instagram app.
2.4 Can I use your pictures on my website/social media?
No, you can’t use my pictures without my permission on your website and/or social media. You can only use them if you have my permission and if you credit me for the pictures, so send me a message via the contact form or email@example.com to discuss it further.